Refund policy
Gardenhouse Studio Return and Refund Policy
Thank you for shopping with Gardenhouse Studio. We take great pride in our curated decor, thrifted finds, and crafting supplies, and we want you to be thrilled with your purchase.
Because of the unique nature of our items, we have a strict return policy in place. Please read the following carefully before making a purchase.
Returns All sales at Gardenhouse Studio are considered final. We do not accept returns or exchanges as a standard policy.
We understand that exceptional circumstances can occur. Therefore, return requests are reviewed strictly on a case-by-case basis. To request a return exception, you must contact us within [Number, e.g., 7] days of receiving your item. Approval of any return is entirely at our discretion.
Refunds Refunds are not guaranteed and will only be issued if a return has been explicitly approved by us in writing before the item is sent back.
If your return is approved:
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You will receive instructions on how and where to send your package. Items sent back to us without first requesting and receiving a return approval will not be accepted or refunded.
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Once we receive and inspect the approved return, we will notify you. If the item is in its original, undamaged condition, your refund will be processed, and a credit will automatically be applied to your original method of payment.
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Please note that original shipping costs are non-refundable, and you are responsible for paying the return shipping costs unless otherwise stated in your approval.
Damages and Issues Please inspect your order upon reception. If the item is defective, damaged in transit, or if you receive the wrong item, please contact us immediately at [Your Email Address] with photos of the item and the packaging. We will evaluate the issue and work with you to make it right.
Contact Us To request a return exception or if you have questions about a specific item before purchasing, please contact us at:
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Email: info@gardenhousestudio.com